Newsletter (6.11.2020)
While the pandemic has impacted the global M&A market, deals are still getting done, including in the BPO / CX software space (we have outlined a select few below since our last newsletter). While the impact from COVID-19 is going to challenge us to operate in unique and unprecedented ways, we are still seeing interest […]
Newsletter (4.21.2020)
As the impact from COVID-19 outbreak continues to evolve, I hope you and family are healthy and safe as we work through these unprecedented times. Here are some of the transactions in the BPO and CX software space that caught my attention in March. Regards, Mono Mono Bhattacharya Partner O: 513.229.9042 | M: 513.284.8355 E: mono@rkca.com | www.rkca.com 1077 Celestial […]
Newsletter (2.26.2020)
We have been noticing an active M&A market in the BPO and CX software space this year. From CallMiner receiving a $75 Million funding from GS Growth (an investment unit of Goldman Sachs) to TTEC acquiring Serendebyte, there is a push towards technology that facilitates customer insights and automation. Five9’s acquisition of Virtual Observer (fka […]
