According to Dealogic, 2021 was a record year for M&A transactions, with global M&A surpassing $5T in volume for the first time. The overall value of global M&A amounted to $5.8T, comfortably topping the previous record of global M&A, which was $4.6T in 2007. 62,193 deals occurred in 2021, which is up 24% year-over-year.
2021 was primarily driven by the significant volume of unallocated private equity capital and a high level of investor confidence. These conditions and sentiments are anticipated to continue in 2022. According to a survey of dealmakers and advisors by Grant Thornton, over two-thirds of participants believe deal volumes will grow in 2022 despite challenges posed by regulations and the pandemic.
Regards, Mono
Mono Bhattacharya
Partner
O: 513.229.9042 | M: 513.284.8355
E: mono@rkca.com | www.rkca.com
1077 Celestial Street | Cincinnati, OH 45202
BPO / CX Software M&A Update
December 28, 2021 – Teleperformance SE acquired Senture, LLC from Kingswood Capital Management, LLC for an enterprise value of $400 million. Senture develops and manages customer service programs for government agencies and commercial organizations.
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December 22, 2021 – TTEC Holdings entered into a definitive agreement to acquire tolling and transportation and health benefit exchange verticals of Faneuil for approximately $170 million. Faneuil provides outsourcing support services.
December 20, 2021 – Oracle Corporation made an offer to acquire Cerner Corporation for $28.3 billion. Cerner provides health care information technology solutions and tech-enabled services internationally. Cerner would be Oracle’s anchor asset to expand into healthcare.
December 20, 2021 – ExlService Holdings acquired Clairvoyant, LLC. Clairvoyant provides big data and analytics consulting services.
December 20, 2021 – Capital Square Partners entered into a non-binding proposal to acquire the remaining 44.69% stake in StarTek, Inc. from Advance Crest Investments Limited and others for $98.5 million. StarTek is a business process outsourcing company that provides omni-channel customer experience, digital transformation, and technology services in various markets.December 1, 2021 – 8×8 entered into an agreement and plan of merger to acquire Fuze for approximately $250 million. Fuze offers Web-based social business software which builds and maintains customer loyalty through customer care, communication, and collaboration.
December 1, 2021 – Genesys Cloud Services completed the acquisition of Pointillist from Altisource. Pointillist develops easy-to-use platform that enables customer experience, analytics, and marketing professionals to reveal how their customers interact across touchpoints and over time.
Sources: Dealogic, CapitalIQ, Company Websites
